At Josef Seibel, we take great pride in the craftsmanship, comfort, and durability of our footwear. Each pair is designed and manufactured with the highest standards of quality in mind. That’s why we stand behind our products and offer a guarantee against manufacturing defects.

If you believe the item you purchased from our official website – josefseibel.co.nz – has a fault that may be due to a manufacturing defect, please contact our Customer Service team as soon as possible. We’ll guide you through the next steps, which may include returning the product for inspection.

If, upon review, we confirm that the issue is due to a manufacturing fault (and not normal wear and tear or misuse), we will gladly replace the item or offer an appropriate solution.

Please note that this guarantee applies within a reasonable time frame from the date of purchase and covers defects in materials or workmanship – not damage caused by regular use, improper care, or accidental damage.

Your satisfaction is important to us, and we’re here to help.