RETURNS AND REFUNDS

SPECIFIED RETURN ADDRESS: Watts imports and Distribution Limited, 3/5 Henry Rose Place, Albany, Auckland, New Zealand

If you are not completely satisfied with your purchase, you can return it within 10 days of the purchase date, in its original unworn condition, this includes the box which should also be undamaged when received back to us.

We would suggest reusing the carton we shipped your goods in or similar.

We will not refund any postage costs for returning goods due to change of mind.

Please ensure your name, address and order number is clearly visible on the return.

We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

If you wish to contact us in connection with a return please email shop@watts.co.nz or telephone 09 2758558.

1: If you have placed an order but then wish to change or cancel it, please contact us as soon as possible. We will endeavour to make any changes, but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you will have to wait until you receive the order and then follow the normal returns procedures.

2: Unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us. 

3: Once you have notified us that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition as when delivered to you. You will be liable for any charges incurred when returning the goods to www.josefseibel.co.nz unless the return is as a result of an error on our side.

4: When you cancel or return an order we will refund you the price you paid for the products. The refund will only be processed when we have received the item and inspected their condition.

5: If the goods are faulty when you receive them, we will also refund any delivery costs you have paid (if any), although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).

6: In the event that you have received the product from us, the deadline for us making a refund to you will be 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.  

7: In the event that you have not received the product from us, the deadline for us making a refund to you will be 14 days after you inform us of your decision to cancel the contract.

8: If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges. 

9: We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the product we may refund you in vouchers.

10: If a product has been delivered to you before you decide to cancel your contract:  then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract.

9.1: We offer free delivery to any NZ address given by you when a minimum of $40.00 is spent. Delivery is charged at $12.95 for all orders under $40.00.

9.2: We will endeavour to dispatch orders received before 1.00pm on the same day if a working day or the next working day if not. Weekends and Bank Holidays are not working days. All orders received after 1.00pm will be dispatched the following working day.

9.3: All suspected missing deliveries must be reported in writing 7 days after placing your order and no later than 10 days. To report a missing delivery you must email shop@watts.co.nz quoting your order reference. A refund or replacement order will only be offered once 28 days has elapsed from your order date. 

9.4: Delivery of an order shall be completed when we or our courier deliver the products to the address you gave us and the products will be your responsibility from that time. Please note that if you opt for the products to be delivered to a safe place or to be left with a neighbour (or other third party) you are responsible for such products once we or our courier deliver the products to that safe place, neighbour or other third party and delivery of the products shall be completed when we do so. 

9.5: You own the products once we have received payment in full, including all applicable delivery charges. 

9.6: If we miss the 30 days delivery deadline for any products then you may cancel your order straight away if any of the following apply:

9.6.1: we have refused to deliver the products;

9.6.2: delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

9.6.3: you told us before we accepted your order that delivery within the delivery deadline was essential.

9.7: If you do choose to cancel your order for late delivery, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us or allow us to collect them. After you cancel your order, we will refund any sums you have paid to us for the cancelled products.